ServiceTitan Australia — Training, Support & Onboarding
Get ServiceTitan right from day one with Australia’s leading ServiceTitan support team.
📱 Phone Support
Essential Phone Support (Economy)
30 min/month | $299 Per Month
Affordable backup when you need quick answers during the workday.
PRO Phone Support (GROWTH)
60 min/month | $399 Per Month
More time with our team to troubleshoot, refine workflows, and support your staff.
PRIORITY Phone Support (PREMIUM)
90 min/month | $599 Per Month
Our top tier phone package with priority access and extended support time.
🖥️ ZOOM Support
One off zoom Session
60 minutes | $660
Get live, tailored support on any ServiceTitan topic—workflows, troubleshooting, or new implementations.
Servicetitan Backend Configuration
60 minutes + 14 Days T/A Backend Configuration | $5,999
Backend Setup & Configuration
- 1-Hour Zoom Initial Meeting to collect crucial information regarding your processes, workflows.
- Creation of Business Units & Adaptive Capacity setup
- Linking of trade categories to reflect operations
- Technician setup, including skills allocations & routing rules
- Testing of dispatch workflows & job booking capacity
- Setup of invoicing, customer notifications, and payment settings
- Provision of Pricebook Templates (services, materials, equipment)
Servicetitan Bookings & Dispatch Training
60 minutes | $1,199
Bookings & Dispatch
- 1-hour Zoom Training for all CSR's & Dispatchers
- Training on CSR processes: job booking, rescheduling, dispatch notes, and customer communication
Servicetitan Xero Configuration
60 minutes | $1,199
Xero Integration
- Configuration of Xero (accounting) integration with ServiceTitan
- Chart of Accounts alignment
- Testing of invoice flow from ServiceTitan into Xero
🧍 IN-PERSON Support
Kickstart On-Boarding (Economy)
1-Day On-Site Setup + 1 Week Phone Support
Launch ServiceTitan in one focused day with on-site coaching, team training, and a week of phone support to back you up.
$4,000 + GST
Intensive Launch (Growth)
2-Day On-Site Implementation + 1 Month Phone Support
Two full days of training and workflow refinement, plus one month of support to build confidence and fine-tune processes.
$8,000 + GST
Concierge Rollout (PREMIUM)
2-Day On-Site + Pre-Launch Pep Talk + 12 Months Support
A complete ServiceTitan transformation. Includes team-wide onboarding, reporting setup, workflow optimisation, and unlimited priority phone support for a full year.
$12,999 + GST
Why ServiceTitan in Australia?
ServiceTitan has quickly become the #1 software platform for trade businesses around the world. In Australia, more and more plumbing, electrical, HVAC, and multi-trade companies are making the switch. But here’s the challenge: without the right onboarding, training, and ongoing support, most businesses never unlock the full potential of ServiceTitan.
That’s where we come in. At Big Yellow Marketing, we specialise in ServiceTitan Australia onboarding and support. From small trade businesses just getting started, to $10M+ operations rolling out ServiceTitan as a complete cultural shift, our team makes sure the platform works for you — not the other way around.
